Refund policy
Return & Refund Policy
At Baby Bucket, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below for details regarding returns, refunds, exchanges, and damaged items.
1. Return Eligibility
To be eligible for a return, the item must:
- Be returned within 10 days of delivery
- Be unused, unworn, and in original condition
- Include original packaging, tags, manuals, and accessories
- Not fall under the non-returnable items category
We reserve the right to reject returns that do not meet these conditions.
2. Return Process
To request a return, please contact us with:
- Your order number
- Product details
- Reason for return
- Photos of the item (if applicable)
Once your return request is approved, we will provide instructions for the return process.
Please do not send products back without prior approval.
3. Refund Process
After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Refunds may take up to 20 days to reflect in your account depending on your bank or payment provider
Shipping fees, taxes, or additional charges may be non-refundable unless otherwise stated.
4. Exchanges
We may offer exchanges for:
- Damaged items
- Defective products
- Incorrect items received
- Size or variant changes (if applicable)
Exchange requests must be submitted within 1 week of delivery.
Product availability for exchanges cannot always be guaranteed.
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 1 week of receiving your order.
Please include:
- Order number
- Clear photos or videos of the issue
- Description of the problem
Once verified, we may offer:
- Replacement product
- Exchange
- Partial refund
- Full refund
depending on the situation.
6. Non-Returnable Items
The following items may not be eligible for return or refund:
- Used or damaged products caused after delivery
- Personal care or hygiene-related products
- Customized or personalized items
- Clearance or final sale items
- Gift cards or digital products (if applicable)
Additional non-returnable items may be specified on product pages.
7. Return Shipping Costs
Return shipping responsibility may vary depending on the reason for return:
- If the return is due to our error (wrong item, damaged product, defective item), we may cover return shipping costs.
- For customer preference returns (change of mind, incorrect selection, etc.), the customer may be responsible for return shipping charges.
Original shipping fees are generally non-refundable unless otherwise stated.
8. Cancellation Policy
Orders may only be canceled before they are shipped.
Once an order has been dispatched, cancellation may not be possible, and the standard return process will apply.
9. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account again
- Contact your payment provider or bank
- Reach out to us at babybucket26@babybucket.shop
Processing times may vary depending on financial institutions.
10. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Baby Bucket
Email: babybucket26@babybucket.shop
Business Hours: 9:00 AM to 6:00 PM